Processing Time

• All orders are processed within 1–3 business days (excluding weekends and public holidays).

• You will receive an email confirmation with your order number and tracking details once your order has been dispatched.

• During peak periods or promotional sales, order processing may take slightly longer — we appreciate your patience.

Shipping Rates & Delivery Times

• Local Shipping (Singapore):
  Orders are typically delivered within 2–5 business days after dispatch.
  Standard shipping rates are calculated at checkout based on weight and location.

• International Shipping:
  We currently offer international delivery to select countries.
  Delivery timelines may vary depending on customs and regional courier services (usually 7–14 business days).

• Free Shipping:
  Enjoy free shipping on orders above SGD 100 (Singapore only).

Sustainable Packaging

We use eco-conscious and biodegradable packaging wherever possible.
Our goal is to minimize plastic waste while ensuring your items arrive safely and beautifully presented.

Order Tracking

Once your order ships, you’ll receive an email with a tracking number so you can follow your parcel’s journey.
If you haven’t received tracking information within 3 days of placing your order, please contact us at enquiry@greengestures.com

Delays & Issues

While we strive for timely deliveries, factors such as customs processing, weather, or courier delays may occasionally cause longer shipping times.
If your order is delayed beyond the expected timeframe, please reach out — we’ll do our best to assist.

Wrong Address / Undeliverable Packages

Please ensure that your shipping address is entered correctly at checkout.
We cannot be held responsible for delays or losses caused by incorrect address details.
If an order is returned to us due to an incomplete or wrong address, we can reship it once the correct details and additional shipping fees are provided.

Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us within 48 hours of delivery at enquiry@greengestures.com with photos of the package and products.
We’ll review and resolve the issue promptly.

Contact Us

For any shipping-related questions, please reach out to us:
📍 Address: Green Gesture SG, Singapore
📅 Hours: Monday – Sunday, 8.00 am – 10.00 pm
📞 Phone: +65 9744 0849 | +65 8835 9705
📧 Email:enquiry@greengestures.com