Transit time can range from 3-5 business days depending on your location in Singapore. All orders are sent out by Courier. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.

Please note, orders will be left in a secure location at your residence if no one is home. Please try to ensure someone is home to receive the order, or consider delivering to a work address. We will not be held responsible for missing orders. Please double-check your address on the order form, especially unit-numbers.

Please refer to our Shipping Policy for updated shipping information

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us @ hello@purpleandpure.com with your name and order number, and we will look into it for you.

We are confident you will love all of your purchases with us. However, we understand sometimes things don’t work out, and you wish to return an item.

If for any reason you are unsatisfied with an item, you may return it within 14 days of purchase for a full refund. The item must be unblemished, in the condition it was sent, and in its original packaging.

You will be required to pay for return shipping costs.

To return an item, please email us at hello@purpleandpure.com and we will start the process for you.

Once the item is received, please allow 1-2 days for your refund to be processed.

Yes, Purple & Pure is proud to be part of the Zero Waste Packaging Initiative which is a ground-up movement started to encourage businesses to adopt a circular packaging system, provide support and recognise businesses who reduce their waste through those means.

We use clean, reused packaging for all your orders. Whether it's a recycled box or mailer, or reused bubble wrap, we're dedicated to being as eco-friendly as possible to minimise waste. 

For all self-collection orders and pop-up events, your items will come in a recycled paper bag or you may bring your own bag too. 

Here is what you can with your packaging

1. Recycle Bubble Wrap and cardboard box
2. Reuse for other purposes eg as another mailer, bin liner or a pet waste bag- Reused polymailer.